Delivery and Payment

Delivery

Packages are generally dispatched within 1-3 working days after receipt of payment and are shipped via a courier company like UPS, DHL, FedEx, GLS or Polish Post Office with tracking. If you prefer custom delivery please let us know during the ordering process and we will do our best to satisfy you. Some additional costs may be applied though.

Shipping within Poland is done with one of the courier companies.

Costs of shipping are covered by the Customer.

 

Shipping costs

Customers pay the actual shipping costs. Within Poland the fees are fixed and they will appear during the ordering process. Customers from outside of Poland may choose fixed shipping costs or check the option to calculate the costs. Within European Union the costs are nearly the same so you may use our fixed shipping costs but outside of EU, especially when air parcels may be the only option , fees may vary a lot so to make sure you are charged the actual shipping costs please check the option to calculate the costs (then bank transfer of payment) and we will update your order after we have checked the costs to your location.

 

Payment

Carbon CNC store respects following payment methods:

  1. Bank transfer - fees of the transfer pays the Customer.
  2. Paypal payment - fees of the payment pays the Customer.

 

Processing time

Order will be processed usually 1-3 working days after realization of payment. Orders not paid within 7 days of order confirmation will be cancelled.

 

Delivery complaints

  1. Delivery should be checked upon receipt.
  2. If the shipment packaging bears marks of damage or attempts of opening you should not accept shipment or in the presence of the courier check its contents.
  3. In case of any discrepancies, protocol of injury should be prepared.

Net prices. Customers from European Union will be added 23% VAT tax.

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