Complaints and Returns

Warranty

  1. Full assortment is covered by Carbon CNC 1 year warranty against workmanship defects .
  2. Warranty does not cover defects made by impropriate use of the product.
  3. Products under warranty should be sent to Look Digital Office.
  4. In matters not regulated by this Terms & Conditions the provisions of the Civil Code and the provisions of the Official Gazette No 022 pos. 271, 2000, Journal of Laws No. 141 item. 1176 of 2002. 

 

Product complaints

  1. Complaints are considered on the basis on the complaint application. Product must be provided with proof of purchase.
  2. A considered complaint will be send back at the expense of Carbon CNC store. An unconsidered complaint will be send back at the expense of the customer.

 

Withdraw from the contract

  1. The Customer may withdraw from the contract within 10 days from date of purchase according to the Act of March 2, 2000 (Journal of Laws of 2000 No. 2 item. 271), by returning the item intact (unused, clean and in undamaged package).
  2. In that case, costs of transport service provided by the carrier are covered by the Customer.
  3. The basis of returning purchased item is to include the receipt or the invoice.

 

Returns 

  1. According to the Law, Carbon CNC store returns to buyer the total amount equal to the price of goods at the time of purchase.
  2. Condition for accepting the return is timely delivery of goods with no use features, with original undamaged packaging and with manual and warranty card. Costs of preparation, delivery and shipping are not refundable.
  3. Products are returned on buyer expense.
  4. COD returns cannot be accepted.
  5. All requests of exchanging or returning purchased items must be submitted to us immediately by e-mail.
  6. Proof of purchase (original invoice or receipt)must be attached to consigned item.
  7. Goods should be sent to the address below.

 

Look Digital Dariusz Czarnecki
Czachówek, ul. Główna 14a
05-530 Góra Kalwaria
Polska
tel: +48 606388870 

 

Please make sure that the returned product was not damaged, had no signs of usage, was complete and packed in original, undamaged packaging. Refund may be not possible if the product does not meet these specifications.


Net prices. Customers from European Union will be added 23% VAT tax.

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